Susan Ganeshan, CMO at Clarabridge
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Susan Ganeshan


CMO
Clarabridge

Check out the incredible speaker line-up to see who will be joining Susan.

Download The Latest Agenda

Main Day Two : Innovate, Transform Or Disrupt – Change The Retail Game

Saturday, July 2nd, 2016


15:00 Customer Experience Panel Discussion: A Transformation Of Cross-Channel Customer Experiences

This panel focuses on how to both internally and via customer-facing channels, transform your customer experiences to increase sales. Whether you own the cross-channel customer experience or a portion of that experience, this session is vital to your success.

What is your customer experience pathway? Across channels?
Has your customer experience pathway changed due to mobile and tablets?
Which channels are you developing more heavily versus others, and why?
How are you providing a differentiated customer experience?