eTail West 2015 (past event)
February 17 - 20, 2015
1-888-482-6012
Susan Ganeshan
CMO
Clarabridge
Check out the incredible speaker line-up to see who will be joining Susan.
Download The Latest AgendaMain Day Two : Innovate, Transform Or Disrupt – Change The Retail Game
Saturday, July 2nd, 2016
15:00 Customer Experience Panel Discussion: A Transformation Of Cross-Channel Customer Experiences
This panel focuses on how to both internally and via customer-facing channels, transform your customer experiences to increase sales. Whether you own the cross-channel customer experience or a portion of that experience, this session is vital to your success.
• What is your customer experience pathway? Across channels?
• Has your customer experience pathway changed due to mobile and tablets?
• Which channels are you developing more heavily versus others, and why?
• How are you providing a differentiated customer experience?