Garrett Eastham, Founder &  CEO at Edgecase
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Garrett Eastham


Founder & CEO
Edgecase

Check out the incredible speaker line-up to see who will be joining Garrett.

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Main Day Two : Innovate, Transform Or Disrupt – Change The Retail Game

Saturday, July 2nd, 2016


12:35 User Experience Kick-Off Panel Discussion: Having A True User Experience Lens: Putting Your Customer First

Customer centricity is a core tenant to any success retail enterprise. Each of our panelists has a unique vision for their customers, and will describe how they are optimizing the customer experience pathway They will provide a practical guide around what they are working on to exceed customer expectations, as well as pitfalls they’ve avoided. Gather answers to questions in these areas:

Integrating thinking about the customer from a user experience
perspective first as an entire organization
Focusing heavily on organizational best practices as your business channels mature
Embedding user experience improvements into all cross-channel projects